Privacy Policy

Bestpriceme operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Bestpriceme is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with Bestpriceme and the Services, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including information you provide when contacting Bestpriceme for sales, product, delivery, parts, warranty or customer support enquiries.
Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information:

Directly from you when you create an account, purchase or enquire about machinery, parts or other products, use our Services, contact us or otherwise provide information to us.
Automatically through the Services, including information from your device and through cookies and similar technologies.
From service providers that assist us with technology, payments, website operation, order processing, freight, delivery or other business functions.
From our business partners or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with Bestpriceme, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

Process purchases and payments.
Prepare and process orders.
Arrange freight, delivery or collection.
Process returns, exchanges and other transactions.
Respond to product, machinery, spare parts, warranty and service enquiries.
Maintain and manage your account.
Remember your preferences and products you may be interested in.
Provide customer support.
Improve our website, products and Services.
Recommend products or services that may be relevant to you.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending communications by email, text message or other permitted channels and displaying advertising for Bestpriceme products and services.

This may include advertising based on products you have previously viewed, purchased or added to your cart and other interactions with our Services.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping and payment experience, identify or investigate suspected fraudulent, illegal, unsafe or malicious activity and protect our business, customers and Services.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or other access information with other people.

Communicating With You

We use your personal information to respond to enquiries, provide customer support, communicate about orders, deliveries, machinery, parts, warranty or service matters and maintain our business relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws or valid legal processes, respond to government or law-enforcement requests, manage legal proceedings and enforce our terms, policies and legal rights.

How We Disclose Personal Information

In certain circumstances, Bestpriceme may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy.

This may include:

Shopify and other service providers that assist us with website hosting, IT management, payment processing, data analytics, customer support, storage, order fulfilment, freight and delivery.
Business and marketing partners that assist us with advertising and promotional activities.
Freight companies, couriers and other service providers where necessary to deliver machinery, attachments, spare parts or other products you have purchased.
Third parties where you have requested, directed or consented to the disclosure.
Our related entities or businesses where appropriate.
Parties involved in a business transaction, restructuring or similar corporate event.
Government agencies, regulators or other parties where disclosure is required by law.

Relationship With Shopify

Bestpriceme's online store is powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify's services.

Information submitted through our online store may be transmitted to and shared with Shopify and other service providers, including parties located outside Australia.

Shopify may also process information collected from your interactions with Bestpriceme and other Shopify merchants to provide enhanced services.

For further information about Shopify's handling of personal information and privacy rights, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Bestpriceme, you should review that website's privacy policy, security practices and terms and conditions.

Bestpriceme is not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that website, its content, products or operator.

Children's Data

The Services are not intended for use by children, and Bestpriceme does not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact Bestpriceme to request its deletion.

Security and Retention of Your Information

Bestpriceme takes reasonable steps to protect personal information. However, no security system or method of transmission over the internet is completely secure.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on factors including whether the information is required to:

Maintain your account.
Process or maintain records of transactions.
Provide customer, warranty or product support.
Comply with legal and regulatory requirements.
Resolve disputes.
Enforce contracts, policies or legal rights.

Your Rights and Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

Access: You may request access to personal information we hold about you.
Correction: You may request correction of inaccurate personal information.
Deletion: In certain circumstances, you may request deletion of personal information we maintain about you.
Portability: Where applicable, you may have the right to receive a copy of certain personal information or request its transfer.
Marketing preferences: You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing communications.

If you unsubscribe from promotional communications, Bestpriceme may still contact you regarding non-promotional matters such as purchases, orders, deliveries, warranty claims or other transactions.

We may need to verify your identity before processing certain privacy requests.

Complaints

If you have a complaint or concern about how Bestpriceme collects, uses, stores or discloses your personal information, please contact us using the details below.

We will review your concern and respond as appropriate in accordance with applicable privacy laws.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

International Transfers

Some of Bestpriceme's service providers, including Shopify and other technology providers, may process or store personal information outside Australia.

Where personal information is transferred internationally, it may be subject to the privacy and data protection laws of the country in which it is processed.

Changes to This Privacy Policy

Bestpriceme may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory obligations.

When this Privacy Policy is updated, the revised version will be published on our website and the “Last updated” date may be changed accordingly.